Contact points and DSA information
Where authorities and users can reach us, and which Digital Services Act obligations apply to us.
Last updated: 15 September 2026
1. Who we are
Kollaborate is a service of SOCIALWORLD CommV, registered in the Belgian Crossroads Bank for Enterprises under number 0794.495.920, with its registered office at Krijgsbaan 11, 2640 Mortsel, Belgium. We are established in the European Union and therefore do not need a legal representative within the meaning of article 13 DSA.
2. Point of contact for authorities (article 11 DSA)
Member State authorities, the European Commission and the European Board for Digital Services can contact us directly at:
Languages. We are reachable in Dutch, French and English. Correspondence in any of those three languages is handled; for other languages we ask for a translation.
This address is read by a person. Messages from authorities take priority over ordinary support requests.
3. Point of contact for users (article 12 DSA)
Users can reach us in several ways, and none of them is exclusively automated. There is a person behind every channel:
- Email: hello@kollaborate.app — a real mailbox, not a forwarder.
- Support form: kollaborate.app/support — your message enters our queue and is answered by a person.
- By post: SOCIALWORLD CommV, Krijgsbaan 11, 2640 Mortsel, Belgium.
We aim to reply within five working days. If it concerns a blocked payout or a suspended account, we look at it sooner.
4. Reporting content
If you believe something on Kollaborate is illegal or breaches our terms, report it via the report button in the app or via hello@kollaborate.app. State as precisely as possible where the content is and why you are reporting it.
We are currently building a reporting form that fully complies with article 16 DSA, including an acknowledgement of receipt and a decision notice. Until that is in place, reports are handled through the route above.
5. Which DSA obligations apply to us
SOCIALWORLD CommV is a micro enterprise within the meaning of recommendation 2003/361/EC: fewer than ten persons employed and an annual turnover or balance sheet total not exceeding two million euro. We have no employees.
That has direct consequences for which parts of the DSA apply. Article 19(1) provides that section 3 (articles 20 to 28) does not apply to micro and small enterprises, with the exception of article 24(3). Article 29(1) does the same for section 4 (articles 30 to 32). And article 15(2) separately exempts micro and small enterprises from the annual transparency report.
What does apply to us includes:
- articles 11 and 12: the two points of contact above;
- article 14: transparent terms and conditions;
- articles 16 and 17: notice and action mechanism and statement of reasons;
- article 18: notification of suspicions of criminal offences;
- article 24(3): providing the number of active recipients on request.
What does not apply includes the annual transparency report (art. 15(2)), the internal complaint-handling system (art. 20), out-of-court dispute settlement (art. 21), trusted flaggers (art. 22), advertising transparency (art. 26), recommender system transparency (art. 27) and traceability of traders (art. 30 to 32).
6. Number of active recipients (article 24(3) DSA)
We do not publish this figure, because that obligation (article 24(2)) does not apply to us. If the Digital Services Coordinator or the European Commission asks for it, we provide without delay the average monthly number of active recipients in the Union over the past six months, calculated according to the definition in article 3, point (p).
7. Supervision
The Belgian Digital Services Coordinator is BIPT (the Belgian Institute for Postal Services and Telecommunications), designated by the Act of 21 April 2024. You can file a complaint there about how we apply the DSA: bipt.be.
For data protection, the Belgian Data Protection Authority is competent; see our privacy policy. For consumer disputes we refer to the Consumer Mediation Service, see article 19 of our terms and conditions.