1. Operator and definitions

Kollaborate is a platform operated by SOCIALWORLD CommV (trading name Creative Hero), Belgian Crossroads Bank for Enterprises (KBO) 0794.495.920, VAT BE0794.495.920, RPR/RLE Antwerp, with registered office at Krijgsbaan 11, 2640 Mortsel (office: Frankrijklei 5, 2000 Antwerp). Hereinafter referred to as “Kollaborate”, “we” or “us”.

The following definitions apply in these terms:

Platform: the website kollaborate.app and the mobile application, including all associated services.
Business: a registered company with a valid KBO registration that posts offers on the platform. Businesses act in the exercise of their professional or commercial activity and are not consumers within the meaning of the Belgian Code of Economic Law (Wetboek economisch recht, WER).
Creator: an individual who delivers content in return for compensation. Creators may act as a consumer or as a self-employed person/company. The applicable rights and obligations may depend on this.
Collaboration: an agreement between a business and a creator that is concluded via the platform.
Compensation: the consideration a business grants to a creator, whether in money (cash) or in kind (a product, a service or a combination, hereinafter “barter”).
Platform fee: the fee a business pays to Kollaborate for the use of the payment system in cash collaborations.
Subscription: the monthly paid contract between a business and Kollaborate for access to the platform services.

2. Access and accounts

You must be at least 18 years old to create an account on Kollaborate. Accounts held by minors are not permitted and will be removed as soon as we become aware of them.

Business accounts require a valid KBO registration. You warrant that the company details provided are correct and up to date. Creator accounts require a verifiable and authentic social media profile. The use of fake accounts, purchased followers or manipulated statistics is strictly prohibited and leads to immediate termination of the account.

You are responsible for the confidentiality of your login credentials and for all activity that takes place through your account.

3. The role of Kollaborate (intermediary model)

Kollaborate acts solely as the operator of a digital intermediary platform. We bring businesses and creators into contact with each other and make available the digital infrastructure, the communication, the administrative follow-up and, where agreed, the payment processing. Kollaborate itself provides no marketing or content service on behalf of the creator and is not a party to the collaboration between the business and the creator.

The creator acts entirely independently and on their own account as the supplier of the marketing service. The agreement on the content of the collaboration (brief, compensation, delivery deadline) is concluded directly between the business and the creator. Kollaborate is not responsible for the performance, the quality or the commercial outcome of individual collaborations, save for its own platform services.

Nothing in these terms creates an employment relationship, a mandate or representation, a commercial agency in the civil-law sense, or a partnership between Kollaborate and the creator or the business. The use of Stripe Connect for the technical processing of payments does not alter this role.

We may act as a dispute mediator if both parties so request, but we are under no obligation to do so.

4. Subscriptions for businesses

4.1 Subscription plans

Businesses choose a monthly subscription. The current rates and included features can be consulted at kollaborate.app/prijzen. As at 29 June 2026, the following rates apply (excl. 21% VAT):

Essential: €39 per month. Basic access to the platform with standard features.
Pro: €89 per month. Extended features, reduced platform fee on cash collaborations, priority matching.
Enterprise: on request. Tailored solutions for larger organisations or frequent collaborations. Get in touch via hello@kollaborate.app.

All prices stated are exclusive of 21% VAT.

4.2 Free trial period

New business accounts receive free access to the Essential subscription for the first calendar month. At the end of the trial period, the subscription is automatically converted into a paid monthly subscription, unless you cancel in time. No credit card is required to start the trial period.

4.3 Founding offer

The first one hundred (100) businesses that register with the promotional code FIRST100 enjoy two (2) months of free access to Business Pro. The first two hundred (200) creators that register with the promotional code FIRST200 enjoy two (2) months of free access to Creator Pro. Both offers are available once per user, and for businesses once per company, are non-transferable and cannot be combined with other promotions. At the end of the two months, the subscription is converted into a paid monthly subscription at the chosen level, unless you cancel in time.

5. Platform fee on cash collaborations

For collaborations with monetary compensation (cash), Kollaborate charges a platform fee to the business, on top of the compensation paid to the creator. The creator receives the agreed compensation in full and does not themselves pay any platform fee.

Essential subscription: 15% platform fee on the amount of the compensation, with a minimum of €5 per collaboration.
Pro subscription: 10% platform fee on the amount of the compensation, with a minimum of €5 per collaboration.

The platform fee is calculated and displayed at the moment a collaboration is approved by both parties. You agree to the platform fee by confirming the collaboration.

For barter collaborations (no monetary compensation), no platform fee is due. In that case, no Stripe payment functions are active either.

6. Term and cancellation of the subscription

Subscriptions run per calendar month and are automatically renewed each month. You can cancel your subscription at any time via your account settings. The cancellation takes effect at the end of the current billing period. You retain access to the platform until the end of the paid period. There is no minimum contract term.

After cancellation, no refunds are given for the period already invoiced. Ongoing collaborations are handled in accordance with their status at the time of cancellation.

7. Price changes

Kollaborate reserves the right to adjust subscription rates and platform fees. In the event of price increases, we will send existing customers a notice by email at least thirty (30) days in advance. If you do not agree to the new rates, you can cancel the subscription before the effective date of the change. Continued use of the platform after the effective date constitutes acceptance of the amended rates.

8. Payments and Stripe Connect

Monetary compensation for collaborations is processed via Stripe Connect(Stripe Payments Europe Ltd., Block 4, Harcourt Centre, Harcourt Road, Dublin 2, Ireland). The business initiates the payment upon approval of the collaboration. The amount (creator's compensation + Kollaborate's platform fee) is held in escrow until the content has been delivered and approved by the business.

Upon approval of the content, the compensation is paid out to the creator via their Stripe Express account. The payout takes place in accordance with the payout rules displayed when a collaboration is entered into.

The compensation due to the creator constitutes an amount to be passed onand does not form part of Kollaborate's turnover. Kollaborate receives the payment from the business solely in the context of payment facilitation, withholds its own platform fee from it and passes the balance on to the creator. Only the platform fee and the subscriptions constitute Kollaborate's own turnover.

Stripe processes the payment data and carries out the legally required KYC/AML checks. Kollaborate has no access to the business's full card details. The use of Stripe is subject to Stripe's terms of use.

9. Barter collaborations (compensation in kind)

In barter collaborations, the business provides a product or a service as compensation to the creator. For tax purposes, this constitutes a barter transaction: the business supplies a good or service and the creator supplies a marketing service. Even where no money is paid, VAT may be due on the normal value of the reciprocal services. The business and the creator agree the market value in advance; this value is recorded via the platform and is relevant for the tax processing and declaration of both parties. Kollaborate does not process payments in barter collaborations and offers no payment protection for them.

10. Self-billing and invoicing of the creator's compensation

For the compensation of the marketing services delivered by the creator, Kollaborate may use self-billing. In this case, Kollaborate draws up the invoice in the name and on behalf of the creator, in accordance with the applicable VAT legislation. Self-billing changes only the method of invoicing and not the identity of the supplier: the creator remains the supplier of the marketing service and responsible for the accuracy of their tax data.

10.1 Prior consent

Self-billing is applied only on the basis of a separate self-billing agreementin which the creator expressly consents to invoices being drawn up in their name and on their behalf. This consent is requested during the creator's onboarding and applies to the collaborations concluded via the platform.

10.2 Review and dispute

Through their account, the creator is given access to each self-billing invoice and receives a notification of it. The creator can dispute an invoice within eight (8) calendar days of it being made available via the platform. After this period has expired, the invoice is deemed to have been accepted, save for material errors or statutory exceptions.

10.3 Statement, numbering and retention

Each self-billing invoice expressly states that it was drawn up by Kollaborate (SOCIALWORLD CommV) in the name and on behalf of the creator, and bears a separate invoice number series (for example SB-YYYY-000001), separate from Kollaborate's own platform invoices. The invoices are retained digitally for the statutory retention period and made available to the creator.

11. Tax status of the creator

Every creator is classified for tax purposes before their first collaboration, since this status determines the invoicing and VAT treatment. The creator provides accurate data and reports any change without delay. At least the following situations are distinguished:

Belgian VAT-registered business: self-billing with application of the normal Belgian VAT rules.
Exempt small business: the invoice states no VAT and bears the statutory mention “Special exemption scheme for small businesses, VAT not applicable” (Bijzondere vrijstellingsregeling kleine ondernemingen, btw niet van toepassing).
Foreign creator: admission takes place only after a tax screening. Where the reverse-charge mechanism applies, the invoice states “VAT reverse-charged” (Btw verlegd).

Private individuals who act on a purely occasional basis are not compensated via self-billing by default; a separate assessment applies to them. The creator remains responsible for the correct declaration of their income and, where applicable, of compensation in kind.

12. Reporting under DAC7

As the operator of a digital platform, Kollaborate may be subject to the reporting obligations under the European directive DAC7 (Directive (EU) 2021/514) and its Belgian transposition. Where applicable, Kollaborate annually collects and reports the legally required data on the creators active on the platform to the competent tax authority. The creator authorises Kollaborate to do so and undertakes to provide the necessary identification and tax data correctly and to keep it up to date.

13. Anti-circumvention clause

Collaborations concluded via the platform are also handled via the platform. Deliberately circumventing Kollaborate's payment system, with the aim of avoiding the platform fee or preventing the platform's guarantees from applying, is not permitted.

In the event of circumvention, you lose: the payment protection via escrow, access to the dispute resolution procedure, and the certainty of payout. Repeated circumvention may lead to suspension or definitive termination of the account.

14. Obligations of the business

Give a realistic and honest description of the collaboration and the expected compensation.
Respond within seven (7) calendar days to requests, proposals and counter-proposals from creators.
Honour the agreed brief and deliver what was described in the offer.
Not demand changes that breach the authentic nature of the content or the legally required disclosure of advertising.
Not offer any collaboration that is contrary to the law, public order or public morality.

15. Obligations of the creator

Deliver only authentic, self-made content at the agreed time.
Not use fake followers, bots or other manipulated statistics.
Comply with the legal disclosure of paid collaboration: the mention of #ad, #samenwerking or #partnership is mandatory in accordance with the guidelines of the Belgian Advertising Ethics Jury (Jury voor Ethische Praktijken inzake reclame, JEP) and the Digital Services Act (DSA, Regulation (EU) 2022/2065).
Not rework or remove delivered content without the business's prior consent during the licence period.
Comply with your tax obligations independently.

16. Right of withdrawal for paid subscriptions

Use of Kollaborate is free for creators with a basic account, whereby the creator always retains 100% of the agreed compensation. In addition, a creator can optionally choose Creator Pro, a paid subscription (€7.99 per month or €79 per year) that offers extra visibility and priority.

If a subscriber who acts as a consumer concludes a paid subscription at a distance (a business subscription Essential or Pro, or Creator Pro), a right of withdrawal (herroepingsrecht) of fourteen (14) calendar days applies from the conclusion of the agreement, in accordance with Book VI of the Belgian Code of Economic Law (WER), in particular Art. VI.47 et seq.

You can exercise your right of withdrawal by sending an unambiguous statement to info@kollaborate.app or by using the model withdrawal form (available on request). After withdrawal, amounts already paid are refunded within fourteen (14) calendar days.

Exception (Art. VI.53, 1° WER): If you expressly request that the service begin immediately during the withdrawal period, and you acknowledge that you thereby lose your right of withdrawal once the agreement has been fully performed, the right of withdrawal no longer applies. We request this acknowledgement at the time of registration.

The right of withdrawal does not apply to individual collaborations and does not apply to business accounts.

17. Conduct, reporting and blocking

Kollaborate is a place where businesses and creators approach each other. What you put on the platform, from your profile text to the content you deliver and the messages you send, remains your responsibility. Not allowed, among other things: spam and unsolicited advertising, bullying, threats or intimidation, inappropriate or offensive content, pretending to be someone else, and any form of fraud.

In the app you can report any profile and any conversation, stating a reason. We review every report and may remove content, issue a warning, or suspend or terminate an account. You can also block someone: you will no longer see each other on the platform and cannot message each other. You can undo a block yourself at any time.

If you suspect a criminal offence, please also report it to the relevant authorities. You can always reach us at info@kollaborate.app.

18. Copyright and licence

Unless expressly agreed otherwise in the collaboration brief, the following rules apply:

The creator retains the copyright to all delivered content (photo, video, text) in accordance with the Act of 30 June 1994 on copyright and neighbouring rights (Wet van 30 juni 1994 betreffende het auteursrecht en de naburige rechten).
The business obtains a non-exclusive, non-transferable licence to use the content for the channels and the duration as specified in the collaboration brief.
In the absence of specification in the brief, the licence period is six (6) months for organic use on the channels stated in the offer.
Use of the content for paid advertising (Meta Ads, Google Ads, and the like) requires express mention and approval in the brief.

The creator grants Kollaborate a limited licence to use thumbnails and excerpts of the content for platform promotion and quality control.

19. Dispute resolution

In the event of a dispute between a business and a creator over the performance of a collaboration, we recommend first entering into direct consultation. On a joint request, Kollaborate may act as an informal mediator.

In the event of a dispute over payments processed via Stripe, Kollaborate has an escrow mechanism at its disposal. Where both parties cannot reach agreement, Kollaborate may, after investigation, initiate the escrow release or reversal on the basis of the agreed brief and the proof of delivery.

For consumers (creators acting as a consumer), there is the option of filing a complaint with the competent consumer service or the ODR platform of the European Commission (ec.europa.eu/consumers/odr).

20. Liability

Kollaborate's liability is limited to the total amount of the subscription fees that the party concerned has paid in the twelve (12) months preceding the event giving rise to the claim, with an absolute maximum of €10,000 per claim.

Kollaborate is not liable for: indirect damage, loss of profit, reputational damage, damage caused by acts or omissions of businesses or creators towards each other, or damage arising from the content of the published content.

This limitation of liability does not apply in the event of intent or gross negligence on the part of Kollaborate, nor for death or personal injury caused by its negligence.

21. Applicable law and competent court

These terms and all related agreements are governed by Belgian law. In the event of disputes, the parties will first attempt to reach an amicable settlement. If the dispute persists, the courts of Antwerp (Antwerp division) shall have exclusive jurisdiction, save for mandatory statutory provisions in favour of consumers.

22. Changes to the terms

We reserve the right to amend these terms. In the event of significant changes affecting your rights or obligations, we will send you a notice by email at least thirty (30) days in advance. Continued use of the platform after the effective date constitutes acceptance of the amended terms. The current version can always be consulted at kollaborate.app/terms.

23. Miscellaneous provisions

If any provision of these terms is wholly or partly void or unenforceable, this does not affect the validity of the remaining provisions. The void or unenforceable provision will be replaced by a valid provision that approximates as closely as possible the economic purpose of the original provision.

Kollaborate's failure to exercise a right does not constitute a waiver of that right.

Questions? Contact us via hello@kollaborate.app or Frankrijklei 5, 2000 Antwerp.

Terms of Service